Shipping policy
Shri Tirupati Jewellers ships free across India, every parcel is insured, and most orders arrive within 2–7 working days.
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Details |
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Shipping charge |
Free on all orders within India |
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Dispatch time |
Ready-made items: within 1–2 working days. Customised or made-to-order items: 7–15 working days |
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Delivery time |
Metro cities: 2–4 working days after dispatch. Rest of India: 4–7 working days after dispatch |
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Cash on Delivery |
Available at serviceable pincodes. For high-value orders we may call to confirm the order or ask for part payment in advance |
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Insurance |
Every parcel is insured until it is delivered to you |
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International |
We currently ship only within India |
Tracking
Once your order is dispatched, we send the tracking link by SMS, email and WhatsApp. You can also find it in your account under My Orders.
Delivery checks
- Do not accept the parcel if it looks opened, tampered or damaged. Refuse it and contact us.
- Please record an unboxing video when you open the parcel. We need it for any claim of damage or missing items.
- A signature or OTP may be required at delivery.
Delays and failed deliveries
Delivery dates are estimates. Delays can happen due to weather, festivals, strikes or courier issues, and we will keep you updated. If a delivery fails because of a wrong address or the customer being unavailable after 3 attempts, the parcel returns to us. We can reship it once the address is confirmed.
Pincode check
Enter your pincode on any product page to see the expected delivery date and whether Cash on Delivery is available.
For shipping questions, WhatsApp +91 80036 66800 or email support@shritirupatijewellers.com (Monday to Sunday, 10 AM – 7 PM).
Cancellation Policy
You can cancel your Shri Tirupati Jewellers order free of charge any time before it is dispatched.
Before dispatch
- Message us on WhatsApp +91 80036 66800 or email support@shritirupatijewellers.com with your order number.
- Prepaid orders get a full refund to the original payment method within 5–7 working days.
- Cash on Delivery orders are cancelled with no charge.
After dispatch
- Once the order has been shipped, it cannot be cancelled.
- You may refuse the parcel at delivery. For prepaid orders, we refund the amount after the parcel returns to us and passes inspection, minus the actual forward and return shipping cost charged by the courier.
- Repeatedly refusing Cash on Delivery parcels may lead to Cash on Delivery being disabled for your account.
Customised orders
Customised, personalised or made-to-order items cannot be cancelled once work has started, and they are non-returnable.
Cancellations by us
We may cancel an order if the product is out of stock, the price was shown wrongly, the pincode is not serviceable, or we suspect fraud. In that case you receive a full refund.